Privacy Policy

Who operates this website

This website is operated by SymphVibe Musical LTD, a private limited company registered in England and Wales under company number 17378366. The registered office address is 94 Lower Road, Harrow, England, HA2 0DH. SymphVibe Musical LTD is the data controller for personal information submitted through this website.

Questions about this policy, or about information you have sent us, can be emailed to [email protected].

What information is collected

Information is only collected when you choose to send it. This website has no account system, no login, no basket and no payment processing.

• Contact and instrument supply enquiry forms. Your name, email address, optional phone number, business or organisation name, optional website, buyer type, instrument category, intended use, suitability and product information requirements, estimated quantities, required timeline, delivery or collection preference, condition expectations, warranty expectations, repeat supply interest, your main requirement, your message and your consent confirmation.
• Direct email. If you email us, we hold whatever you choose to include in that email, together with your email address.
• Cookie preference. Your response to the cookie notice is stored in your own browser's local storage. It is not transmitted to us.

No analytics, advertising, profiling or tracking tools are used on this website. No special category data is requested, and none should be sent.

How musical instrument supply enquiries are used

Information sent through an enquiry is used to:

• Understand the buyer type, instrument or accessory category and intended use described
• Respond to the enquiry and ask any follow-up questions needed to scope it
• Discuss quantities, timing, product information, availability, supply terms and buyer responsibilities
• Keep a record of what was discussed so a later conversation makes sense

Sending an enquiry does not create an order, a quotation, an availability check or a wholesale supply agreement. Any supply arrangement is agreed separately and directly.

Lawful basis in plain English

• Legitimate interests. Responding to a business enquiry you have sent us is a normal and expected use of your details, and it is what you contacted us for.
• Consent. The consent checkbox on the enquiry form records your agreement for us to use the details you have submitted to reply. You can withdraw that consent at any time by emailing us.
• Legal obligation. Where we have to retain records to meet a legal or regulatory requirement.

Email communication

Replies are sent by email. Email is not a fully secure medium, so please avoid sending anything confidential or sensitive through it. No marketing emails, newsletters or mailing lists are operated from this website, and your details are not added to any such list.

What you should not send

Please do not submit any of the following through the forms on this website or by email:

• Payment details of any kind
• Private customer data belonging to your own customers
• Confidential supplier agreements
• Restricted product requests
• Access credentials, passwords or system logins
• Serial-number databases
• Artist endorsement requests
• Sensitive commercial documents

Detailed or commercially sensitive supply information should be discussed directly rather than submitted online.

Sharing your information

Enquiry information is not sold, rented or traded. It is not shared with third parties for marketing. It may be handled by the email and hosting providers used to operate this website and its email address, and it may be disclosed where we are legally required to do so.

Retention

Enquiry correspondence is kept only for as long as there is a reason to keep it, typically while the enquiry is live and for a reasonable period afterwards in case the requirement returns, or longer where a legal or accounting obligation applies. You can ask for your enquiry record to be deleted at any time.

Your data rights

Under UK data protection law you have the right to:

• Ask what personal information we hold about you and receive a copy
• Have inaccurate information corrected
• Ask for your information to be deleted
• Ask us to restrict how we use it
• Object to processing based on legitimate interests
• Withdraw consent where consent is the basis we rely on
• Ask for your information in a portable format

To exercise any of these, email [email protected]. If you are not satisfied with our response you can complain to the Information Commissioner's Office at ico.org.uk.

Cookies

This website uses essential cookies and browser local storage only. Full detail is set out in the Cookie Policy.

Changes to this policy

This policy may be updated from time to time. The date at the top of the page shows when it was last reviewed.

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